Selected publications

Beyond Self-diagnosis: How a Chatbot-based Symptom Checker Should Respond (Accepted). Yue You, Chun-hua Tsai, Yao Li, Fenglong Ma, Christopher Heron, Xinning Gui. 2023. ACM Transactions on Computer-Human Interaction (TOCHI)

User Experience of Symptom Checkers: A Systematic Review. Yue You, Renkai Ma, Xinning Gui. Proceedings of American Medical Informatics Association 2022 Annual Symposium (AMIA 2022) | Paper

The Medical Authority of AI: A Study of AI-enabled Consumer-Facing Health Technology. Yue You, Yubo Kou, Xianghua Ding, Xinning Gui. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2021 (CHI 2021) | Paper

Exploring and Promoting Diagnostic Transparency and Explainability in Online Symptom Checkers. Chun-Hua Tsai, Yue You, Xinning Gui, Yubo Kou, John M. Carroll. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2021 (CHI 2021) | Paper

Self-Diagnosis through Chatbot-based Symptom Checkers: User Experiences and Design Considerations. Yue You, Xinning Gui. Proceedings of American Medical Informatics Association 2020 Annual Symposium (AMIA 2020) | Paper